Shipping Terms
SHIPPING POLICIES
Where is my package?
No refunds will be given for lost packages due to incorrect shipping addresses. If your item is returned to us due to a shipping issue or an incorrect address, you will be responsible for additional shipping to the updated address. No refunds will be issued should you decide you do not want the items.
My item arrived busted up by the USPS/UPS what do I do now?
No refunds will be given due to items that are damaged, we will however REPLACE items.
If your item is damaged during shipping, we will REPLACE your item up to a $50 value if you follow the following steps:
a) Take a CLEAR photo of all the packaging that was around your piece.
b) Take a CLEAR, CLOSE-UP photo of the shipping label.
c) Take a CLEAR photo of the whole item on the box so that the shipping label can be seen.
d) Take a CLEAR, CLOSE-UP photo of the point of breakage.
e) Submit all 4 of the photos to orders@burntleafbohemian.com
Who are your preferred carriers, and what are your shipping terms?
We ship USPS Priority Mail with a few First-Class Mail and UPS exceptions (under 15.9 oz ships First Class and over 30″ will typically ship UPS) Typically, we expect 2-3 day delivery times with USPS Priority and 3-5 day for First Class. Orders to Alaska, Hawaii, APOs, and the US Territories will have an additional shipping fee and can take 5-7 days longer.
Priority Mail and First-Class Mail through USPS and shipments by UPS are NOT GUARANTEED services. If you need a GUARANTEED DELIVERY DATE, please add RUSH PRODUCTION and select the appropriate expedited carrier service upon checkout.
Oversized orders are shipped by UPS as USPS cannot handle those orders. Oversized orders are typically those whose longest side is greater than or equal to 35″. These pieces will take an additional 2-4 days for packaging, processing, and pick-up for shipment.
Shipments to APOs are blind shipments. USPS provides NO TRACKING. We will ship to the EXACT address that you provide, but we are not responsible for lost packages and cannot provide tracking.
It has been 14 DAYS since you shipped my order … now what?
PLEASE NOTE: Once a package is out of our facility, we have absolutely no control of this part of the process, and that is why we provide you with tracking information. USPS/UPS often changes their expected delivery date while your package is in transit. It is not a guaranteed service. Please address your shipping issues directly with USPS (1-800-275-8777) / UPS (1-800-742-5877) when their delays are within 10 days of pick-up from our shop. We will always defer to USPS/UPS to answer shipping questions, as we see nothing more than you see. If your package has not been received after 10 days have passed, please contact us at that time so that we can advise USPS/UPS of the situation, and we can initiate an investigation. If after 14 days USPS determines that the package has been lost, we will re-cut and re-ship your order OR in rare cases issue a refund.